Refund policy
At Bone Buzz, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Be returned in the original packaging whenever possible.
Items returned damaged due to improper packaging may not qualify for a full refund.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Items missing original components
- Clearance or final sale items (if applicable)
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
Email: bonebuzzdecor@gmail.com